North American Product Training Team Sets New Record12/12/18
Volvo Penta of the Americas’ product training team is reporting another record-breaking year in the number of technicians trained in 2018. The team has confirmed that more than 1,500 technicians completed training this year, compared to 1,200 in 2017 and 800 in 2016.
According to Magnus Gedda, manager of product training, the increase is due to several factors: a significant increase in requests for industrial on-site training, increased dealer outreach and the launch of a TtT, or “Train the Trainer” program. Additionally, there has been a significant increase in participation in online training.
“This was a collaborative effort and I’m proud of the entire team for accomplishing this achievement,” said Gedda. “Having well-educated technicians, who are current on the products, is one of the most important ways we can support our customers.”
The scheduled training program were spread across eight training centers located in Virginia, Florida, Rhode Island, Ohio, Missouri, Washington, Ontario and Quebec. Prior to attending the training sessions, the technicians completed Volvo Penta’s online e-training module. Then, over a three-day span, the sessions provided instructor-led training covering the latest products and technologies.
This year, the training team rolled out new online and instructor-led programs specific to the Seven Marine outboard product. In addition, the team launched a new global Gasoline 4.3 to 8.1 course for the global training instructors that was featured in all scheduled classes.
The TtT was another successful initiative in 2018. Selected partners in the marine and industrial sectors were targeted, who then identified a person within their organization to be certified as an external instructor. Using Volvo Penta training methods and materials, this instructor then oversaw their company’s internal training program.
Online training is another area of keen interest, according to Gedda. This year over 15,000 e-learning courses were completed covering all Volvo Penta product lines. Approximately 45 percent of all Volvo Penta global e-learning courses were completed in North America.
“We are looking at delivering training in so many different ways,” said Tony Kelleher, vice president of customer support and training. “No longer do you need an instructor in front of the class. You can bring the training to our technicians wherever they may be at a time that suits their schedule.”